Terms of service
Welcome to Virastro. By visiting our website or purchasing from us, you agree to the following terms and conditions.
Virastro sells handmade candle products and gift items. As our products are handmade, slight variations in colour, shape, size, texture, or finish may occur. These variations are part of the handmade nature of the product and are not considered faults.
All prices are listed in Australian Dollars unless stated otherwise. We reserve the right to update prices, product descriptions, availability, and promotions at any time without prior notice.
When placing an order, you agree to provide accurate and complete information, including your name, contact details, delivery address, and payment information. Virastro is not responsible for delays or failed deliveries caused by incorrect customer details.
Orders are subject to availability and confirmation of payment. We reserve the right to cancel or refuse an order if there is an error in pricing, stock availability, suspected fraud, or any issue that prevents us from completing the order.
Shipping times are estimates only. While we do our best to prepare and send orders as quickly as possible, Virastro is not responsible for delays caused by couriers, weather, public holidays, or circumstances outside our control.
Our products must be used safely and responsibly. Candles should never be left unattended while burning, should be kept away from children, pets, flammable materials, and should be placed on a heat-resistant surface. Virastro is not responsible for damage or injury caused by misuse of our products.
Returns and refunds are handled according to our Return & Refund Policy. Nothing in these Terms limits your rights under the Australian Consumer Law. Australian consumers have consumer guarantees when buying products or services, and businesses cannot remove those rights through website terms.
All content on this website, including photos, logo, product names, text, design, and branding, belongs to Virastro unless otherwise stated. You may not copy, reproduce, or use our content without written permission.
We may collect and use personal information according to our Privacy Policy. By using our website, you agree to the way we collect and manage your information.
These Terms may be updated from time to time. The latest version will always be available on our website.
For any questions, please contact us at: